Our Approach

Rooted in excellence….transforming constantly for continuous innovation

Telecommunications Service Providers are facing many challenges today: declining ARPU from voice and traditional services and the fierce competition from non telco players, such as content or device providers, who are building a direct bridge to the customer.

With innovative, differentiating and revenue generating Value-Added Services, we help Telco Service Providers leverage their key core asset: their network investments, to generate new revenue and retain and reward valuable customers.
With our pioneering Mobile Money products and services, we help Telco Service Providers capitalize on the trusted relationships with their customers and retail agents to deploy ground breaking mobile money services ranging from simple payments to international money transfer.

We offer:

• Full “end-to-end” and “any account to any account” Mobile Financial Services and International Money Transfers;

  With over 20 years of experience in mobile payments, starting with secured encrypted Vouchers, eServGlobal has evolved throughout the dematerialization of payment means. From electronic payment to a full featured mobile payment and electronic wallet solution, PayMobile offers m-Commerce, Peer to Peer transfer, international money and airtime transfer, and much more.

  With GSMA accreditation, our global hubbing service, HomeSend, provides the first truly mobile-centric approach to international remittance.

• Value-Added Services around the transaction, enabling the operator to engage with the new subscriber in a personalized and dynamic manner.

  eServGlobal has built a next generation PRIME framework with a full set of pre-developed, ready-to-configure services, which range from standalone pre-packaged solutions to customized multiplay offerings. Adding a new service or upgrading existing services that mix core network services with loyalty offers, location-based and infotainment services has never been so easy.

  For instance, our sporting events infotainment service was successfully launched in less than five weeks with more than 10 customers globally for two international football events in 2010.

Delivering real-time customer intelligence tools to the telco world was yet another challenge. Thanks to eServGlobal’s PromoMax solution, Telecom Service Providers are now able to build targeted, personalized, diversified and timely promotions and loyalty programs to increase customer satisfaction while maintaining the best pricing strategies.