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Until now, it has been unclear to subscribers how much data roaming services will cost them. With news of bills reaching up to €40,000, many consumers have under-utilised data roaming to avoid such costs. In an attempt to better inform consumers, the European Commission (EC) has proposed that operators within the European Union (EU) send charging information to their subscribers when they cross borders within the EU. And by summer 2010, EU operators must also put in place data roaming control features. EU subscribers must be given the option to set cut-off limits in order to avoid high and/or unexpected charges.

Subscribers want to gain control over their spending, by purchasing pre-agreed bundles of traffic. Classic CDR mediation and billing systems introduce a significant delay (hours) and do not meet the EC’s 2010 requirement.

eServGlobal’s ChargingMax Online Charging System (OCS) allows operators to implement the EU directive, while providing subscribers with cost control options and charging advice features, to help subscribers avoid ‘bill shock’. ChargingMax OCS, in fact, exceeds the EC regulatory requirements, providing operators with a vital point of difference to attract and retain customers. Why stop at simply informing a customer how much their data will cost them, when ChargingMax OCS allows you to inform a user how much data they are using in real time?

ChargingMax also enables interactive cut-off limits, enabling prepaid and cost-conscious postpaid users to easily set and change their own limits through their handsets according to their needs. Designed from the core, to support the needs of an online data network, ChargingMax OCS provides interfaces required to determine the data transfer cost in real-time, creating new opportunities to increase revenue while protecting customers from unexpected ‘bill shock’.

See also: eServGlobal Demonstrates Pre-Paid Data Roaming at MWC

To meet the growing demands of Latin American telecommunications, eServGlobal Limited has opened a new office in São Paulo, Brazil.

Latin America is currently undergoing significant changes in the telecommunication industry. New legislation in many Latin American countries now mandates number portability, requiring all telco operators to provide their clients with the option of keeping their mobile number when they change service providers. eServGlobal’s NumberMax Number Portability product helps telecommunication operators to achieve number portability on all generation networks.

In addition to number portability, end-users have become used to receiving loyalty rewards. In order to satisfy their customers, service providers need to rapidly adapt to market demands. This requires meaningful customer intelligence. eServGlobal’s PromoMax solution allows service providers to gather essential intelligence, make personalised offers and provide immediate rewards. Using PromoMax, operators can reduce costs associated with customer segmentation while improving customer relations.

Laurent Lafarge, Chief Executive Officer of eServGlobal said “Latin America is an important market for us, due to emerging trends and significant growth in the mobile market. eServGlobal is already working closely with operators in Brazil, and we look forward to supporting our clients in their future growth”.

Please contact us at info@eservglobal.com to learn more about eServGlobal solutions and our great field experience.