eServGlobal (LSE: ESG & ASX: ESV) develops and implements convergent charging and rating, mobile payment, network services and messaging products for over 80 operators in more than 50 countries in mobile, fixed and IMS network environments.

Our comprehensive offering enables innovative subscriber services with real-time control and improved financial performance. We help operators to grow new revenues, reduce churn and lower their costs.

eServGlobal's Convergent Charging Suite responds to increasingly sophisticated charging and billing challenges while providing advanced top up and mobile payment solutions. Our Messaging Suite enables multimedia services such as unified messaging, video blog, SMS and IM. We deliver WEB2.0, Mashup and Social Network applications, meeting customer demand for new communication experiences.

With 16 offices around the world and staff from 30 different countries, we provide flexible end-to-end solutions with ongoing product development and worldwide implementation, integration and support services.

While EU telecom operators must already provide their subscribers with number portability, additional obligations are being reviewed by Parliament.
EU subscribers currently wait up to 38 days to port their number, stifling consumers’ options and, therefore, competition. The rule proposed by the EU Commission, allowing all EU consumers to switch operators in one day, is currently under discussion in the European Parliament and in the Council of Ministers. "In these times of economic crisis, Europe should ask itself what we can do to empower our consumers in the telecoms markets to strengthen fair competition and the purchasing power of our citizens,” stated the EU’s Telecoms Commissioner, Viviane Reding.

Operators will be in a better position to change if they are proactive, and make improvements now, rather than reacting to regulatory demands. They should also understand that their NP solutions need to be an integrated part of their overall network solutions which may not have been the case when their original solutions were deployed. Since there will soon be a need to revise many of the systems, now is the moment to decide how the porting processes, as well as the call control parts, could be better integrated to take the best advantage of the changing regulations.

eServGlobal has a Number Portability solution comprising of a call control part and a porting process part (supplied by partners). These solutions are already serving KPN (Netherlands) and several other European and worldwide operators. eServGlobal’s experience in these areas can be used to review the current state of an operator’s network as well as proposing replacement solutions where the existing ones will not meet the new regulations.

With belts tightening worldwide and mobile usage trends adapting to the economic downturn, telecom operators need to consider whether their service offering is still meeting client demand. Due to the credit crunch and decreased economic security, people want more control over their expenses, and some have already moved from post-paid to pre-paid subscriptions.

At the same time, subscribers increasingly expect more payment options from their service providers. To offer efficient recharge options, telecom operators must, therefore, find new ways to meet consumer demand, without sacrificing payment security, service delivery or incurring additional costs. But how can this seemingly impossible task be achieved?

eServGlobal's new VOMS 9.0 enables service providers to offer multiple recharge methods and value-added services such as recharge-based promotions, allowing operators to improve customers' satisfaction and stimulate recharge and service usage.

The key enhancements to VOMS 9.0 are its increased efficiency, flexibility and customisation options. Firstly, VOMS 9.0 will be able to provide a better price/performance ratio. And the improved performance comes at no additional cost. In addition, VOMS 9.0 has been developed on USP 2.0. This flexible new framework enables all eServGlobal products to share a common network, thereby increasing efficiency and functionality, guaranteeing fluid integration with existing, and future, solutions.

VOMS 9.0 also offers unrivalled security. Based on the CB10 algorithm, it is approved by security experts. Using two ciphering secret keys during multiple encryption steps to generate HRNs (Hidden Recharge Numbers) of between 8 and 22 digits, the voucher PIN encryption is more advanced than other solutions, and is unique to eServGlobal's solution. Electronic recharge can also combine VOMS and an eRetail system, creating eVoucher. With real-time voucher generation, as well as other recharge methods such as ATM and Credit Card, operators are able to preserve their revenue by saving on operational costs, decrease exposure to fraud and loss and improve customer retention.

Please contact us at info@eservglobal.com to learn more about eServGlobal solutions and our great field experience.