News on-line
N°9
April 2007
 
 
 

eServGlobal is actively taking part in various industry events to share ideas and experience.
You can meet us at the following events and locations:

 
IMS World Forum
 

Fairmont Monte Carlo
Monte Carlo, Monaco
April 24-26, 2007

 
Mobile Vietnam
 

Melia Hanoi
Hanoi, Vietnam
May 9-10, 2007

   
   
 


 
   
 

 

 

 

 
 
MVNOs: Mobile POS increases your Customer Satisfaction and Stickiness

eServGlobal Mobile POS is a payment and recharge solution offering greater flexibility and the ability to increase traffic to Mobile Virtual Network Operators (MVNOs) and to operators hosting MVNOs.

Mobile POS enables operators to build and manage efficiently their distribution and sales network (wholesaler, dealer, retailer...), enabling real time transactions and encompassing thousands of retailers or street sellers. Retailers have the ability to recharge any prepaid subscriber MSISDN account from a qualified operator, without the need for vouchers.

Mobile POS offers MVNOs the opportunity to define their offering under their own brand, and to promote their own package of products, as well as to design their own pricing policy, marketing and distribution. This allows MVNOs to target additional market segments with tailored offerings to increase loyalty and reduce churn, increasingly important in emerging markets where mobile penetration remains far below 100 percent.

A more flexible payment and recharge solution using Mobile POS will increase traffic across MVNOs and across the host operator networks, increasing network revenue for the host operators.

Mobile POS allows MVNOs the capability to increase their customer stickiness. It provides "exclusive recharging", meaning that subscribers can only recharge with outlets run by that MVNO. In addition, MVNOs can set up their own distribution network, for example they can use other distribution channels in addition to those run by operators.

Extending the concept of MVNO to any merchant permits their catalog of products to be managed by Mobile POS. If an operator or a MVNO grants a mobile wallet facility to their suscribers, it may become a reality for customers to access and pay for these products using their mobile phones. Subscribers will graduate to become customers of additional products, using the same mobile phone interface. Thus, leveraging on current services such as cash in, cash out, p2p transfer, on-portal or off-portal payment, Mobile POS evolves from an e-retail top-up system to a comprehensive m-commerce solution.

 
eServGlobal USSD BROWSING : A new, user-friendly way to interact

Thanks to the eServGlobal USSD BROWSING solution, users have access to a large range of new enhanced Telco services with a web 'look and feel' using a basic GSM mobile phone.

USSD Browsing is available across the eServGlobal products Mobile POS, VOMS, ChargingMax, and across any third party Web Application Server Clients interconnected in vxml/http.

Service from the subscriber point of view :
To enter the USSD menu browser, the user enters a simple USSD string, accesses the global menu and is ready to browse.

User benefits:

- Access at a low cost to a large set of brand new services with a very basic handset
- Easy to use and fast to adopt with a web 'look and feel.

Operator benefits:

- Enrich their customer offer with a large level of enhanced and interactive portal services.
- Establishes customer loyalty, increases service uptake and user membership.
- Simple to implement and to integrate into the Telco network:

  • Requires a MAP2+ GSM network
  • Requires MAP2+ proofed handsets.

- Fast and secured introduction of new portal services :

  • Updating the USSD menu pages at will (add/delete options, break up the menu) on the Web Application Server
  • USSD Browsing solution embeds a simulation mode providing the possibility to fully test new services prior to their activation
  • Simple to operate and to maintain with a single point of administration.

Please contact us at info@eservglobal.com to learn more about eServGlobal solution and our great field experience.

 

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