Support
Important note regarding USP products support: read it now
eServGlobal provides ongoing support to operate at maximum potential worldwide, 24 hours-a-day, 365 days-a-year.
This is possible because the eServGlobal support team is organized in such a way to ensure proximity to our customers, with a global Support call centre, level 2 & 3, and locally-based support teams.
To contact our support service by email: support@eservglobal.com
Support Portal - [Customer Login here] / for access to the services listed below:
- Customer configuration database - your support contract allows you to access a record of all the solution software that we have installed, from initial project installs through to maintenance release versions and upgrades. It is complemented by the relevant user and technical guides for each specific version.
- Online monthly reports - we deliver you comprehensive monthly reports online every month containing a summary of fault status.
- Call tracking system (CTS) - this allows you to log and track faults easily and promptly.
- Documentation - our documentation links allow you to keep abreast of the latest documentation and download relevant aspects as you require.
Customer support queries and help: please contact Global Support at support@eservglobal.com
Important Note
eServGlobal and Oracle closed a transaction under which Oracle acquired from eServGlobal certain assets related to eServGlobal’s USP business, including the ChargingMax, NumberMax and MessageMax product lines.
The transition for USP product support from the eServGlobal Support portal to Oracle Support has occurred as of the closing of the acquisition.
Please contact Oracle Support for all technical issues related to USP products.
- Logon to My Oracle Support to open new technical issues for the USP products.
- To contact Oracle Support by phone, refer to the list of Oracle Support Hotlines and Support Contact Information for your country.
More information is available at http://www.oracle.com/eservglobalusp/support.html