eServGlobal can provide ongoing support to operate at maximum potential through worldwide, 24 hours-a-day, 365 days-a-year. Wherever you are, our team will be ready to help you, from a distance or directly on site, at very short notice, as defined by contract with each of our customers.

This is possible because the eServGlobal support team is organised to be close to its customers, with a global hotline competence centres and local support teams.

To contact our support service: support@eservglobal.com or + 33 1 46 12 58 80

Extranet - [Customer Login] / Acces 2d Menu (available soon for ex-Ferma customers)

Customer configuration database - your support contract allows you to access a record of all the software that we have installed, from initial project installs through to maintenance release versions and upgrades. It is complemented by the relevant user and technical guides for each specific version.

Online monthly reports - we deliver you comprehensive monthly reports online every month containing a summary of fault status.

Call tracking system (CTS) - this allows you to log and track faults easily and promptly.

Documentation - our documentation links allow you to keep abreast of the latest documentation and download relevant aspects as you require.

FTP site - all software available to be downloaded for your site is held on the FTP site.

Customer support queries and help: please contact Global Support at support@eservglobal.com