eServGlobal draws on 30 years’ experience in the provision of advanced technological solutions. For more than two decades the company has been providing mobile money and recharge services to mobile operators and financial institutions.

Our solutions are created with the objective of finding new and innovative ways for people to store and use airtime credit and funds on their mobiles.

Continuous innovation and rapid transformation have been themes throughout eServGlobal’s history.

Discover our extensive history on the timeline below.

1983

Foundation of FERMA

FERMA (Française d’Électronique, Recherche et Mathématiques), later acquired by eServGlobal, was founded in France on the strength of patents regarding text-to-speech synthesis, signal processing and large-capacity Voice Systems design.

1983
1983

Accessibility

developed peripheral devices to converse with a computer from the old fashioned dial telephones (using PSTN) or to help the blind. These devices were used for teaching, access to sound database, interactive voice guide, Teletel servers for the blind, ads and information broadcasts.

1983
1983

Vocal Interface

FERMA develops the vocal interface of OPERATOR, a radio messaging device proposed by TDF Radio Services. It is able to process 70 simultaneous calls.

1983
1987

Launch of Divaphone

1987
1989

First Content Services

FERMA provides Content Services for France’s National Meteorology Service with an interactive voice response system able to deal with more than 200 simultaneous calls: “ALLO METEO”

1989
1989

Launch of Divaphone 2

DIVAPHONE product line (audiovideotex voice servers) continues to grow with DIVAPHONE 2. Ferma is the only company in the world to be able to transmit messages from dial phones with direct phone lines.

1989
1990

Phone Banking

In 1990 FERMA was already connecting the banking industry to the phone through a pioneering product which allowed customers to interact with their bank account via a telephone. Widely adopted by leading banks.

1990
1991

eServGlobal founded

eServ Limited was founded in Sydney, Australia as a provider of enterprise hardware, technical services and software solutions. The company would later change its name to eServGlobal Limited.

1991
1993

Launch of Divaphone 3

FERMA launches DIVAPHONE 3 which can facilitate up to 900 accesses, speech recognition and TTS.

1993
1993

Introducing Voicemail

FERMA introduces VoiceMail in FRANCE TELECOM BI-BOP and ITINERIS GSM networks (Oct-Nov. 93).

1993
1995

Strong Network Operator Growth

FERMA reinforces its positioning in the telco market with the PROLOGOS network, SFR network, then with TELKOMSEL voice mail service.

1995
1997

FERMA delivers IVR worldwide

With several thousand installed systems, FERMA focuses on delivering enhanced and flexible solutions to offer a wide range of high-level services, such as Interactive Voice Response, Teleconferencing Bridge, Intelligent Peripheral and Service Node, Integrated Unified Plurimedia Mail system, Call Center, Telephony Gateway and WWW.

1997
1997

Simpati Prepaid Service in Indonesia

Launch of “simPATI” Pre-Paid service for TELKOMSEL, Indonesia’s largest cellular operator, based on scratch card recharge vouchers (over an IN platform).

1997
2000

eServ joins with G8 Labs

eServ Limited merges with G8 Labs, a Wellington based provider of technical services and software to the telecommunications industry.

2000
2000

IPO in Australia

eServ is successfully listed on the Australian Securities Exchange (symbol: ESV).

2000
2001

eServGlobal Limited

eServ Limited changes its name to eServGlobal Limited to reflect its transformation into a global company with operations in Australia, UK, US, Hong Kong and New Zealand. The company secures significant Intelligent Network (IN) software licence and implementation projects with major carriers in Denmark and Belgium.

2001
2004

AIM: ESG eServGlobal listed in London

eServGlobal is listed on the London Stock Exchange AIM Marketing (symbol: ESG).

2004
2005

Fusion: eServGlobal acquires FERMA

FERMA SA became part of eServGlobal, following an acquisition valued at €38 million. The combination of the two companies provides a unique capability to deliver end-to-end solutions for all interactive communications and advanced services.

2005
2006

Continued Growth

Following the integration of FERMA, eServGlobal continues to grow its worldwide footprint with a consolidated offering.

2006
2008

HomeSend strategic partnership announced

eServGlobal and BICS announce strategic partnership to jointly launch HomeSend, a new service for mobile remittance, roaming recharge and airtime exchange.

2008
2010

Oracle USP transaction

eServGlobal’s successful USP business was acquired by Oracle.

2010
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2010

A New eServGlobal

The new eServGlobal was launched with a focus on Mobile Money and Value Added Services.

2010
2011

Launch of PayMobile

Building on more than 20 years experience in the telco and finance worlds, eServGlobal cements its position as a leading solution provider with the launch of its comprehensive mobile money platform, PayMobile.

2011
2012

Mobile Money in Indonesia

eServGlobal’s PayMobile solution was launched by financial service provider, mCoin Asia to facilitate money transfer in Indonesia, demonstrating the solutions ability to adapt to both telco and financial institutions.

2012
2012

eServGlobal & Wincor Nixdorf

eServGlobal and Wincor Nixdorf announce an agreement to integrate eServGlobal’s mobile money capabilities with Wincor Nixdorf’s extensive ATM portfolio.

2012
2012

Mobile Bill Payment in Nepal

Nepal Telecom announces that eServGlobal’s bill payment facility, installed earlier in the year, is exceeding expectations and generating impressive results in the first months of service.

2012
2012

HomeSend expands

HomeSend announces a string a significant contract signatures bringing the total number of potential subscribers covered by the hub above 1 billion.

2012
2013

Mobile Money Worldwide

Deployed at more than 35 customers, eServGlobal’s recharge and mobile money suite, PayMobile, manages approximately €3.5 billion in transactions per year, adapting to the differing needs in emerging and developed markets.

2013
2013

eServGlobal & MasterCard

eServGlobal consolidates its leading position in the mobile money space with the announcement of a partnership with MasterCard.

2013
2013

Zain Group Mobile Money Project

eServGlobal announce a significant three-year framework agreement with the Zain Group, a leading provider of mobile telecommunications in 8 markets across the Middle East and Africa.

2013
2013

HomeSend Joint Venture announced

MasterCard, eServGlobal and BICS create remittance Joint Venture. HomeSend JV to Expand Options for Consumers to Send and Receive Money Worldwide.

2013
2014

HomeSend JV launches

MasterCard, eServGlobal and BICS announce closing of the HomeSend joint venture and the appointment of payment solutions expert, Stephen Doyle as CEO.

2014
2014

Future Mobile Award

eServGlobal was named as a winner of Juniper Research’s Future Mobile Awards in the category of best Mobile Money Transfer solution.

2014
2015

Mobile Money in Cabo Verde

eServGlobal announces and end-to-end mobile money project in the African island nation of Cabo Verde.

2015
2016

eServGlobal and Zain win GTB Innovation Award for Mobile Money

eServGlobal and the Zain Group win Innovation Award for mobile money deployments in Jordan and Iraq.

2016
2017

Harness the power of big data

eServGlobal launches the Apeiron module to allow service providers to manage, analyse and use rapidly growing volumes of data, by applying advanced data analytics and machine learning to drive customer engagement.

2017
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