eServGlobal provides ongoing support to operate at maximum potential worldwide, 24 hours-a-day, 365 days-a-year. This is possible because the eServGlobal support team is organized in such a way to ensure proximity to our customers, with a global Support call centre, level 2 & 3, and locally-based support teams. To contact our support service by email: firstname.lastname@example.org
For access to the Customer Support Portal, please email email@example.com
- Customer configuration database – your support contract allows you to access a record of all the solution software that we have installed, from initial project installs through to maintenance release versions and upgrades. It is complemented by the relevant user and technical guides for each specific version.
- Online monthly reports – we deliver you comprehensive monthly reports online every month containing a summary of fault status.
- Customer Support Portal – this allows you to log and track faults easily and promptly.
- Documentation – our documentation links allow you to keep abreast of the latest documentation and download relevant aspects as you require.
Customer support queries and help: please contact Global Support at firstname.lastname@example.org